Frequently Asked Questions
Everything you need to know about membership: how it works, what’s included and how to get started.
Your Questions Answered
What is Global Credit Control?
Global Credit Control is a membership for businesses that expect to be paid on time. You get your own credit control department, and debt collection through Credit Protect Group is part of your membership, all under one roof for one flat monthly fee. Use us to create and chase a single invoice, or hand us every invoice you raise.
If an invoice still isn’t paid, it can move on to debt collection with no new contract and no extra paperwork. However you use it, it works the same way: you choose what you want us to do and we get it done.
Do I need to create my invoices through Global Credit Control?
No. You can upload an invoice you’ve already made, or use Global Credit Control to create and send it for you, completely under your branding — whichever suits you, and both work the same way once the invoice is in the system.
Can I set my own payment terms?
Yes. You decide the payment terms for each invoice, and Global Credit Control follows them — the chasing sequence only starts once an invoice becomes overdue against the terms you’ve set.
All payments come directly to you.
What communications can Global Credit Control send?
Emails, text messages and phone calls, all handled automatically. They follow a set sequence that becomes progressively firmer the longer an invoice stays unpaid.
Will I still be able to contact my customers myself?
Yes, absolutely. Global Credit Control runs alongside you, not instead of you. You can still speak to a customer directly at any point — we simply handle the routine chasing so you don’t have to.
I understand invoices Invoices are paid directly to me but how do i receive my money when an invoice is paid?
Option 1: Bank transfer. Your payment details appear on every invoice, so your customer pays you directly, as they normally would. Once the money arrives, log in to the app and tick the invoice as paid. That stops your customer receiving any further reminders.
Option 2: Card payments (fully automated). Once you’re a member, log in select the option for Stripe Connect. Once you have completed the registration your customers can then pay by debit or credit card, as above, all funds go directly to you and the invoice is marked as paid automatically the moment payment is made. Stripe deducts a small percentage on each card transaction. A huge benefit of this is that if you dont have the option already, your customer can pay immediately they receive a call, email or text using the enclosed link and their debit/credit card.
Can I see the status of my invoices?
Yes. Your dashboard shows the status of every invoice at a glance — sent, being chased, escalated to Credit Protect Group, or paid.
Will my customers know that I am using Global Credit Control?
Yes. Communications go out under the Global Credit Control name — or Credit Protect Group, if an invoice is escalated to debt collection — so customers know they’re dealing with a proper, professional process.
Is Global Credit Control suitable for small businesses?
Yes. Membership is built for businesses of any size that want their invoices chased consistently, without hiring someone to do it or spending hours on it themselves.
Can I choose which invoices are managed?
Yes. You decide which invoices you send us. Add the ones you want chased, and manage the rest however you already do.
If an invoice needs firmer action, debt collection through Credit Protect Group is part of your membership. You can move it across yourself, or let it happen automatically.
Is debt collection included in my membership?
Yes. Debt collection through Credit Protect Group is part of your membership, and we take no commission on anything recovered. Each invoice uses one of your monthly invoice slots, however far it goes, so there’s nothing extra to pay when an invoice needs firmer action.
How quickly can I get started?
You can become a member and add your first invoice in minutes. There’s no lengthy setup. As soon as an invoice is with us, we can start working on getting it paid.
Still Have Questions?
If you’d like to know more about membership, or you’re not sure whether credit control, debt collection, or both is right for your business, get in touch with our team.
We’re happy to answer your questions and talk you through exactly how it works.
What You Get as a Member
Membership gives you a simpler way to get your invoices paid.
- Save hours of admin every week
- Keep every invoice in one place
- Automatic reminders, texts and calls
- Set your own payment terms
- Create invoices, or upload the ones you’ve already made
- See exactly what’s outstanding, at a glance
- Debt collection through Credit Protect Group included in your membership
- Free up your time to focus on running the business
You shouldn't need an in-house credit control team, or a collections agency on retainer, to get paid on time.
Make Getting Paid One Less Thing to Worry About
Join as a member, add your invoices and choose your terms, and we’ll take care of the rest. A simpler process for you. Professional communication for your customers. Better control over your cash flow.
Become a member today: